Should the price of your Red Label Fare fall below your purchase price we will refund you the difference.

Price Drop Protection applies to Red Label Fares only and may only be claimed once. Price Drop Protection applies to genuine fares from airlines and other Singapore registered businesses and websites for travel that originates/departs from Singapore. Fare must be in writing and presented to us on the same day as it was advertised. Fare must also be presented to us within 30 days from the date of payment in full of your original Red Label Fare booking and prior to departure and must be for the same form of payment. Fare must be available, able to be booked by the general public when you bring it to us and be for the same dates, airlines, number of passengers, booking classes and flight numbers. The written fare must show the date it was advertised and the final price including all applicable fees and charges (including booking / service fees and all charges for the form of payment chosen). Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded. Should the fare be less than your original Red Label Fare we will refund you the difference with a Gift Card. Our standard Gift Card terms and conditions apply

Price Drop Protection - why book anywhere else?

When it comes to cheap flights, we are so sure we will not be beaten on price that if you find an advertised available airfare for less than your Red Label Fare we will refund you the difference by issuing a Gift Card.

How can I make a claim for Price Drop Protection?

Step 1: Bring us a advertised fare prior to departure

Your fare must be in writing and must relate to standard airfares available to the general public. Your genuine advertised fare must be presented to us on the same day as it was advertised and 30 days from the date of payment in full of your original Red Label Fare booking and prior to departure. Travel must originate/depart from Singapore. Offer only applies to Red Label Fares and may only be claimed once. The fare must show the date it was advertised and show the final price including all fees and charges (including booking / service fees and all charges for the form of payment chosen). If your fare is from a website, it must show the final price payable at the final payment stage and must show all applicable fees and charges. Your fare must be for the same form of payment as you intend to pay Flight Centre (e.g. cash, credit card).

You can provide advertised airfares from:

  • 1) Other Singapore travel agencies
  • 2) Airlines; and 
  • 3) Other Singapore-registered businesses and websites

Step 2: Confirmation that the fare is genuine and available

Your consultant will need to confirm that the fare is genuine, available and able to be booked by the general public when you present it to us. If it is, we will refund you the difference by providing you with a Gift Card. Our standard Gift Card terms and conditions apply.

If we believe your written fare contains an error in the pricing of the fare, or that the pricing, fare or booking class offered is no longer available to book on the same date, airline and flight number, for the same number of passengers, we may decline to provide you with a Gift Card for the difference in price.