FAQ
In order to apply for a Travel Consultant position do I need to have previous Travel
Agent experience? What can I expect from your training programs?
Previous travel industry experience is desirable. We are also very interested in
your personal travel experience, your proven sales experience and your passion for
customer service.
Once you are successfully hired and place in your new store you will be enrolled
in training. We take your development seriously and our talented trainers ( who
have also been Flight Centre Limited Travel Consultants themselves) are here to
ensure your time with us is as rewarding as possible. Our very own Learning Centre
is charged with providing the training and tools necessary for your personal growth
and career success.
How do "Educational's" or "Fam Trips" work?
Educationals and Familiarization trips are special programs run by wholesalers,
companies or airlines to give agents a chance to experience their product. They
range in duration and destination but are valuable tools to help you increase your
sales and product knowledge. You will be invited to attend these by store or individually
and they give you the opportunity to see some amazing locations in India and around
the world.
How do I know which store I will I be working in?
Although our recruitment team will try and match you with a store as close as possible
to where you live, it really depends on where we have an opening. Our recruitment
consultants will discuss with you the openings we have available and try to find
a suitable store location that meets your needs.
What hours can I expect to work?
There is no denying that your first twelve months will be a steep learning curve
for you and will require dedication, passion and commitment. The hours that you
will be working really depends on you. We are all hard workers but also enjoy the
social company culture on offer and recognize that a work/life balance is important.
A typical working day for a consultant is 10.30am – 7-7.30pm at night. You
are also required to attend monthly buzz nights and yearly conferences.
What is a buzz night?
Buzz nights are held monthly for your area and are a fantastic opportunity to receive
information and updates from travel industry suppliers. They are a great forum to
recognise outstanding performances, information sharing and to bond with your fellow
team members. Attendance is compulsory - unless otherwise arranged prior with your
Team Leader.
Is there a possibility to transfer to work in other countries?
Yes. Once consultants or specialists have been employed for a minimum of two years
and have established a reputation for dedication and success in the country where
they are originally employed, they are entitled to apply for any positions within
Flight Centre Limited worldwide. Flight Centre Limited does not guarantee sponsorship
to work overseas.
Does Flight Centre Limited offer any internships/work experience?
Flight Centre Limited does not usually offer internships or work experience positions.
There may be exceptions to this that are negotiated on a case by case basis.
Do I receive a uniform allowance?
For strong branding purposes, every employee is entitled to a uniform allowance
per year - we love our uniforms as we are proud of our company (not to mention not
having to worry any more about what you are going to wear every day!)
What makes Flight Centre Limited unique?
- Each brand and business is company owned. Instead of running support areas as cost
centres, most functions are operated as profit centres that supply specific services
such as recruitment, training, leasing, IT and group buying to the various brands.
As a result, each individual and team is responsible for generating income for their
business and is accountable for the costs associated with running the business.
Employees have the opportunity to learn excellent business skills.
- Flight Centre Limited is an Australian company, listed on the Australian stock exchange.
It is completely independent and is not owned or operated by a larger group. Our
global head office is based in Brisbane.
- Employees are encouraged to share in the success of the company through performance
driven incentives, profit share and an employee share plan.
- Flight Centre Limited has the highest percentage of staff ownership of any company
listed on the Australian Stock Exchange.
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