TimeLocal time is GMT +1 (GMT +2 between the last Sunday in March
and the Saturday before the last Sunday in September). ElectricityElectrical current is 230 volts, 50Hz. A variety of
plugs are in use including the European-style two-pin
plug. LanguageItalian. English is understood in the larger cities but
not in the more remote parts of the country. HealthThere are no specific health risks associated with travel
to Italy. EU citizens can make use of Italys health services
provided they have a European Health Insurance Card (EHIC). Cases
of the deadly bird flu were found in swans in southern Italy and
Sicily, but there is a low risk of human infection; as a precaution
all close contact with wild, caged and domestic birds should be
avoided, and poultry and egg dishes should be cooked
thoroughly. TippingTipping is customary in Italy and 10-15% of the bill is
acceptable in restaurants (unless, as is increasingly the case, a
15% service charge has already been added to the bill). Hotels add
a service charge of 15-18%, but it is customary to tip the service
staff extra. Italians rarely tip taxi drivers, but a 5-10% tip is
always appreciated. SafetyThe Italian Government has warned that the risk of an
international terrorist attack in the country has increased, and
tourists should be vigilant in public places and tourist sites.
Domestic terrorism continues, but targets are usually Italian
authorities, however there is a possibility of being caught up in
attacks. Tourists are vulnerable to pick-pocketing and muggings in
the bigger cities, particularly on public transport, in crowded
areas and around tourist sites, and should exercise caution when
carrying large amounts of cash and valuables. Be particularly
careful on bus 64 to St Peters Square and around the main train
station, Termini. Visitors should be wary of groups of children,
some of whom will distract attention while the others try to steal
what they can. Strikes by transport workers take place regularly
throughout Italy and delays are possible. CustomsIt is an offence to sit on steps and in courtyards near
public buildings, including the main churches, in Florence; eating
and drinking in the vicinity should also be avoided. Shorts, vests
or any other immodest clothing should not be worn inside
churches. BusinessItalians can be very formal and old fashioned, but are
also warm and welcoming. Face to face communication is best, and
often a third party introduction can speed initial negotiations.
Business attire is formal and very stylish, and handshakes are the
norm. First impressions count for a lot in Italy. Expect plenty of
gesticulating and interruptions, or people talking over each other.
Business cards are used. Unfortunately the bureaucracy in Italy can
slow down deal-making. Business hours are usually 9am to 5pm Monday
to Friday, but can vary according to season and region. CoummnicationThe international access code for Italy is +39. The
outgoing code is 00 followed by the relevant country code (e.g.
0044 for the United Kingdom). All numbers must be preceded by 0,
whether originating in Italy or out, unless calling a mobile phone.
City/area codes are in use, e.g. 02 for Milan and 06 for Rome.
There can be high surcharges on calls made from hotels and it is
generally cheaper to use a calling card. Public telephone boxes
take phone cards for local and international calls, which can be
bought from newsagents. The local mobile phone operators use GSM
networks and have roaming agreements with most international
operators. Internet cafes are available in the main towns and
resorts.
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Main Locations:
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